Refunds

Admirari Balloons - unique, special, memorable

REFUNDS POLICY

All of our products are perishable and irrevocable goods; we are therefore unable to issue refunds once your order has been processed. However, refunds will be offered in the following circumstances:

  1. If you change your mind about your order, we can offer refunds as follows:

Balloon products

Cancellation by you

Refund issued

Balloon gifts - standard

3 days or more prior to delivery date

Full refund

 

Less than 3 days before the delivery date

No refund

Balloon gifts - bespoke

4 days or more prior to the delivery date

Full refund

 

Less than 4 days before the delivery date

No refund

Uninflated balloons and accessories

Cancellation received prior to dispatch

Full refund

 

Order dispatched

No refund

 

Balloons for events

Cancellation by you

Refund issued

Event booked

More than 3 weeks prior to the date of the event

Full refund

Event booked

Less than 3 weeks prior to the event

Refund the balance paid, less a 20% cancellation fee

 

  1. Damaged, lost or missing goods

If an item is missing from your order or damaged, we will replace it or provide a refund (the refund will be for the cost of the missing or damaged item only, not the whole order). In the unlikely event that your order is not received, please contact us and we will undertake a thorough investigation.

  1. Late delivery

Guaranteed delivery

If your order is sent by guaranteed delivery and is not delivered on time, we will refund you the cost of the postage. This does not apply, however, if delivery has been attempted and no-one has been available to sign for the delivery. Please see our delivery page for more information.

First & second class postage

1st and 2nd class post cannot be guaranteed to arrive on or by a specific day. Unfortunately refunds for delayed delivery on balloons sent by 1st or 2nd class mail cannot be given. This type of delivery does not require a signature and we therefore have no way of tracking your order.

 

 

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